Best Online Scheduling Software for Acupuncturists

Enlightened Wellness is an acupuncture and holistic therapy clinic in Raleigh, NC with a staff of six practitioners, each with specialties ranging from traditional acupuncture to herbal and health consultations. The clinic employs Stephanie Tyler, the receptionist who managed the pen-and-paper appointment book and handled most of the customer service duties.

The Problem

No mere appointment book was up to the task of managing half a dozen practitioners, each with a unique menu of services. The receptionist would take appointments by phone, which was manageable, but the whole process was becoming inefficient as the clinic grew. Also, since she was responsible for answering most patient questions she constantly had to pull patient records, which took time out of her already hectic day.

The owner had also put her in charge of managing the clinic's website and was constantly pushing to do more with it.

The Solution

Enlightened Wellness needed a tool that would keep client notes and contact information easily accessible, while accommodating the needs of several different practitioners. Whether that meant keeping a complete list of services attached to each practitioner or letting clients book their own appointments directly from the website, BookedIN fit the bill.

The Results

The booking process has been streamlined and customer service has gotten a lot simpler. The practitioners have barely noticed a change, but Stephanie spends a lot less time fighting with the appointment book. She has complete appointment histories and client notes at her fingertips, and she’s taken to jotting down personal information about regular clients so she always has a conversation starter.

The owner is also really impressed with the online scheduling feature, since it means a lot more people are visiting the website.

Discover how BookedIN can benefit your Acupuncture practise. Check out the features and pricing or take the product tour.