Best Online Scheduling Software for Chiropractors

Carl Linton operates Linton Chiropractic, a small chiropractic practice in Toronto, Canada. Linton Chiropractic has been around since 1997 and it’s always been a two person operation; just Carl and his receptionist. The practice offers very effective, but highly specialized treatments.

The Problem

Carl prides himself on his individual attention to his clients and their specific treatments. It gets great results and his patients appreciate it, but it has always made life difficult for his receptionist. His attitude towards treatment means he’s always been reluctant to stick to a formal schedule, which meant potentially long waits for his patients.

Long waits meant that clients weren’t arriving on time for appointments. Since repeat visits and regular treatments have always been a big part of the practice, Carl was nervous that cracking down on this problem would lose business.

The Solution

Linton Chiropractic needed a way to impose some structure on their scheduling, for the benefit of the practice and its clients. BookedIN’s online schedule allows a lot of flexibility when it comes to booking appointments as well as drag and drop rescheduling. It could keep things in order without the need to change day-to-day operations.

They were also interested in the possibility of letting clients book their own appointments, which would give them the freedom to book according to their own schedule but lock them in to a specific time slot.

The Results

Once BookedIN was running at the practice, it became a lot easier to keep the appointments on track. They’ve started scheduling a small buffer zone between appointments to allow for appointment overrun and provide catch-up time. They use the drag and drop rescheduling to keep a real time view of how far ahead or behind they are, which allows the practice to accommodate walk-in traffic better while encouraging regulars patients to keep their appointments times.

They've also had a lot of positivie feedback about the public booking feature and a lot of new clients have been booking online. The full appointment histories and client notes are also making it easier to pin down which patients are still not arriving promptly or missing appointments altogether.

Discover how BookedIN can benefit your Chiropractic practise. Check out the features and pricing or take the product tour.