Best Online Scheduling Software for Estheticians

Julie Capone owns and operates Face Forward, a six-person esthetics shop in Indiana, IL with an extensive menu of services. Julie and her staff offer waxing, skin treatments and nail care. The shop keeps a receptionist on staff who books more than 400 appointments every month.

The Problem

Keeping track of which staff members were in the shop on which days and what services could be offered at which times meant that taking an appointment was a long, complicated process. The receptionist was constantly cross-checking staff schedules with the appointment book.

If the first appointment time didn’t work out, she had to spend even more time trying again. If it didn’t pan out in the first few tries clients would get frustrated and abandon the booking. If it did work out, it meant keeping other clients waiting or on hold.

The Solution

Julie finally decided that she needed something better than her pen-and-paper appointment book, something that would make her schedule easier to check and manage. She chose BookedIN because it was simple to set up, easy to use, and the public booking feature allowed her clients to book their own appointments whenever they wanted to. It even allowed her to manage staff availability and a built-in client catalogue.

The Results

It’s been months since a client hung up on her receptionist because it took too long for her to find an appointment that works. It’s also been a lot easier to make reminder calls now that all client information is permanently stored in the client catalogue and because BookedIN automatically sends confirmation e-mails as soon as an appointment is booked.

Life is also a lite simpler for the receptionist, since about 30% off all appointments are now getting booked online. The new business BookedIN brought in and the time they've saved is worth hundreds of dollars every month to Julie.

Discover how BookedIN can benefit your Esthetics business. Check out the features and pricing or take the product tour.