Best Online Scheduling Software for Massage Therapists

Kaitlyn Ross is a registered massage therapist that runs Head 2 Toe Massage in Cleveland, OH. She works with 3 other therapists and has three massage rooms. Some of the therapists in the clinic also do on-site massage for clients and each therapist handles their own bookings.

The Problem

With four therapists sharing the same rooms, but scheduling their own appointments, there was a constant fight for space and consistency. Each therapist was booking space in the rooms, while also maintaining an independent schedule. It made booking appointments a hassle, since they frequently had to double-check multiple schedules while dealing with clients.

The lack of a central appointment book also made communication more difficult, since the therapists only had access to the information that related to their clients and appointments. The meant therapists would have to take time away from patients to deal with questions, even though another therapist was available to help.

The Solution

Kaitlyn wanted a tool that would do more than solve the administrative hassles. She wanted something that would really help her grow he practice. She decided BookedIN's public booking, multi-schedule calendar and uniqe staff logins would do it all for a lot less than the other options. And she was right.

The Results

Customer service has gotten better, no-shows have decreased and there are a lot less scheduling related headaches at Head 2 Toe. Each therapist has the benefit of a schedule they can access from home or the office, but doesn’t have to keep a personal calendar. They’ve also launched a website to take advantage of the public booking feature and get a few more clients.

By checking appointment histories can client notes, Kaitlyn can see exactly how effective treatments have been and can make recommendations. They’ve also added a pregnancy massage table to one of the rooms, since it’s much easier to book specific clients to specific rooms now.

Discover how BookedIN can benefit your Massage practise. Check out the features and pricing or take the product tour.